An X indicates the printer has a problem.An exclamation mark means a test failed and was skipped.Use of the Doctor is not mandatory though it does automate some of the 'fix it' options if your printer is having problems. After downloading, check in your Downloads folder. A wrench means a problem was found and fixed. HP Print and Scan Doctor runs directly from a downloaded file.Scan to computer is currently unavailable.Download and install HP Print and Scan Doctor Initially, you have to download the HP Print and. An error occurred while communicating with the HP imaging device I just get the error message HP Instant Ink Problem.An error occurred communicating with the scanning device.Can not print or other printing problems.HP Print and Scan Doctor can help with the following printer issues: 10 Switch the USB Port If you have connected the printer locally, switch the USB Port and see. If there is a connection problem, follow the instructions in the tool.ĭepending on the problem, click either Fix Printing or Fix Scanning and follow the instructions HP Print and Scan Doctor provides. If you are using an HP printer, run the HP Print and Scan Doctor and see if it helps fix the problem. If there is a connection problem, follow the instructions in the tool. This can be related to an HP Print and Scan Doctor file corrupted scenario. If your printer is not listed, turn it on and click Retry. Print jobs getting stuck in the printing queue Printer connectivity or firewall issues However, many users complained that the HP Print Scan Doctor is waking their computer when it shouldn’t. ![]() If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. Turn your printer/scanner on and click Retry if your printer is not listed. Run HPPSdr.exe from the download location on your computer. After downloading and having HP Print and Scan Doctor open, click Start and choose your printer. You can even troubleshoot connectivity errors right from the interface. ![]() HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease. HP Print and Scan Doctor provides you with a fix for several typical HP printer/scanner issues and more.
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